Ticket system
Always everything under control
The PROAD ticket system creates transparency, saves valuable time and makes good support even better. You can individually define the relevant criteria so that your workflows can be illustrated exactly as they are - whether for an agency, IT service provider or consultant. And through the clever integration in the company software, your processes almost run by themselves.
„PROAD totally impressed us with its versatility and capability as a total agency software solution. So much so, that we moved away from the agency software we'd used for over 20 years. Once implemented (which was pain-free), the training and ongoing support is faultless. And the system can do even more than we originally hoped for, too. We can't recommend it highly enough. Thanks PROAD!“
Have everything under control at all times
How many unprocessed requests are there? How urgent are the respective tasks? What is the current processing status and who is responsible? Here you will find your answers to typical everyday questions.
No request will be lost again
Tickets can be created, classified, prioritised and assigned to employees instantly for incoming calls or emails.
A real all-rounder
The usage possibilities are diverse - from bug tracking through the customer help desk to the internal quality management. The file management system (DMS) is practical: This allows you to assign tickets to documents, mails and even external files.
PROAD can do even more
Ticket system - because the customer is king
Do you think of an IT company when you hear the words "ticket system"? Sure, ticket systems were originally developed for task coordination in the IT sector.
But many other service-oriented service providers such as agencies or consultants have long since recognised the advantages: Regardless of how many tasks must be completed and how many employees are working on it - the work and communication progress is documented completely in real-time.
Instead of distributing jobs by email and entering to-do lists in Excel tables, in the future you will have a perfect overview of all tasks and their current progress at any time. As a service provider, you know: Customer satisfaction has the highest priority.
If you would like to gain points in the future with the quick and transparent processing of inquiries, an integrated ticket system will be a significant element of your project management. With the well thought-out ticket system from PROAD, you can optimise your support and make your customers happy.
• Perfect task coordination
• Satisfied customers
• For all service providers