How to Successfully Introduce an ERP System with High Levels of Acceptance

Positive attitude keeps your employees involved The introduction of software in a company greatly affects the existing process. Unfortunately, in my experience, the fact is often ignored that employees in particular contribute considerably to the ...

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Why Hour Logging in Offices is a Red Flag for Many Employees

Let’s not beat around the bush. In the eyes of employees in companies, hour logging is about as popular as having appendicitis and a root canal at the same time. But why is that the case? Speaking from years of experience, I know that the main ...

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Turn of the year: Examine your current prices - Calculation by hourly rates or flat rates?

The business year is almost over – oftentimes, the company result has already been determined – right about time to devote to the next year. Questions such as "are the company´s prices still up to date?" or "are the prices sufficient to ...

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Bonus systems for agencies and service providers

Performance-oriented payment systems, in the following abbreviated to bonus systems, can strongly motivate employees and lead to better results. Companies who have successfully faced up to these issues in the past can confirm this. The trick is to ...

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Agency software and ticketing systems

A ticketing system (to be more precise: an issue tracking system) – sometimes also simply known as a case processing system – represents software which is meant to deal with the receipt, confirmation, classification and processing of customer ...

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Basel II and the internal auditing of agencies

Basel II means that it is medium-sized companies and of course agencies that in particular remain confronted with significant barriers due to the rule defining the capital adequacy requirements imposed on banks. The aim behind the capital adequacy ...

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How Financial Controller Can Keep You Out of Difficulty

Financial controller have always been in a difficult situation at agencies: if an agency is doing well, it allegedly does not require financial controlling services, if business remains static, agencies put all of their eggs in the basket of ...

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Why is time recording so important?

Time recording as the basis of company management should be an absolute standard in the agency landscape. Yet in real life, it is more common than one might think to find agencies which either don’t record any times at all, or only record ...

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Calculation of hourly rates, and operational reality

I have just been working on a consultancy project which involved examining the agency’s hourly rates for sales. When taking a closer look at reality, we unfortunately often see that theory and practice are two completely different things. Why is ...

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Utilisation and capacity at agencies

I’m constantly asked about utilisation and capacity at agencies as part of consultancy projects, so I decided to start off my blog by addressing this issue. Does the agency have enough capacity to take on the job? This question isn’t really ...

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